📌 FAQ – Frequently Asked Questions

1. Which countries do you ship to?

We ship across the UK and most European Union countries. At checkout, you can confirm if your address is covered.

2. How much is the shipping cost to the UK and Europe?

Shipping costs depend on the destination and weight of your order. The exact cost will be calculated automatically at checkout before payment.

3. What is the average delivery time?

• 
  UK: 5–12 business days.
  
• 
  Europe: 5–12 business days.
  
  Delivery times may vary depending on the country and courier.
  

4. How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your parcel.

5. Do you offer free shipping above a certain amount?

Yes! We offer free shipping on orders above a minimum amount (visible in your shopping cart).

6. Do you ship to PO Boxes?

Unfortunately, we do not ship to PO Boxes at the moment. We deliver only to residential or business addresses.

7. Which payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay, and installment options such as Klarna (available in eligible countries).

8. Can I pay in my local currency?

Yes. Our store automatically converts prices into your local currency at checkout.

9. Are payments secure on your website?

Absolutely. We use SSL encryption technology to ensure all transactions are 100% secure.

10. Do you offer instalments or “Buy Now, Pay Later” options?

Yes, we partner with Klarna and PayPal Later in selected European countries.

11. What is your returns policy?

You can return unused products within 30 days of delivery for a full refund.

12. How long do I have to return a product?

You have up to 30 calendar days after delivery.

13. Who covers the return shipping cost?

Customers are responsible for return shipping costs, unless the item is faulty or damaged on arrival.

14. How do I request a return or exchange?

Simply contact our support team via email or through the form on our website. We’ll send you step-by-step instructions.

15. What if my product arrives damaged or defective?

Please contact us within 7 days of delivery with photos of the item. We’ll replace it or issue a refund at no extra cost.

16. Do your products come with a warranty?

Yes. All our products include a 6-month warranty against manufacturing defects.

17. Are your products made from sustainable materials?

Whenever possible, we work with suppliers who use sustainable materials and eco-friendly packaging.

18. How should I clean/maintain the products?

Each product comes with care instructions, which you can also find on the product page on our website.

19. Do you offer product bundles or organisation kits?

Yes! We have exclusive sets designed to make home organisation easier and more affordable.

20. Do the products arrive assembled or flat-packed?

It depends on the product. Smaller organisers are ready to use, while some shelves or furniture may require simple assembly, with instructions included.

21. Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track your orders, save addresses, and access exclusive offers.

22. How can I contact customer support?

You can reach us by email, live chat on our website, or through our social media channels. We reply within 24 business hours.

23. Can I change my order after it has been placed?

If your order hasn’t been dispatched yet, we can update or cancel it. Please contact us as soon as possible.

24. Do you offer discounts for wholesale or B2B orders?

Yes. Please get in touch with our sales team for bulk order quotes.

25. How can I subscribe to your newsletter?

Simply enter your email address in the newsletter box on our website to receive exclusive discounts and early access to new products.